Privacy policy

Last updated: 3 November 2026

This policy explains how KONTO-N Ltd. handles personal data when you visit this website or send us an inquiry. We process personal data in line with the EU General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act.

1. Who is responsible

2. What data we collect

When you use the quote form, we collect the details you enter:

• name, company, email address, phone number (optional) and country
• your preferred language
• details of your request: type of work, material, quantity, delivery time, dimensions, tolerances and other requirements
• the drawing or file you attach

When you email or call us directly, we process the details you share in that conversation.

When you visit the website, the hosting server automatically records technical data such as your IP address, browser type and the time of access. This is needed to deliver the website securely.

3. Why we use it and on what legal basis

• To answer your inquiry and prepare an offer. This is a step taken at your request before a possible contract (Art. 6(1)(b) GDPR).
• To keep in contact about your inquiry and possible future orders. This is our legitimate interest in business communication with industrial customers (Art. 6(1)(f) GDPR).
• To run the website securely. This is our legitimate interest in a working and secure website (Art. 6(1)(f) GDPR).

We do not use your data for automated decision-making or profiling, and we do not sell it.

4. Who receives your data

Your inquiry is read by our sales team. We use the following service providers, who process data on our behalf under data processing agreements:

• Google Ireland Ltd. (Google Workspace): receiving the form, email, storage of inquiries and drawings. With your consent, also Google Ads conversion measurement (see section 6).
• Our website hosting provider: delivery of the website.
• AJC Groupe, our marketing partner, and its customer management system (HighLevel / LeadConnector, USA): organising and following up inquiries that come through the website.

Some providers may process data outside the European Economic Area. In that case, transfers are protected by the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework.

5. How long we keep it

We keep inquiries and related correspondence for up to 3 years after our last contact, unless they lead to an order. Data connected to orders and invoices is kept for as long as Bulgarian accounting and tax law requires. Server log data is deleted after a short period, usually within 30 days.

6. Cookies and ad measurement

Our fonts are hosted on our own server, and we do not use analytics tools.

Google Ads conversion tracking, only with your consent. We advertise with Google Ads. If you click "Accept" in the cookie banner, we load the Google tag of Google Ireland Ltd. It sets cookies (for example _gcl_au) that tell us whether a visit from one of our ads led to an inquiry, a phone call or an email. These cookies are kept for up to 90 days. We do not use them for personalised advertising or remarketing. Google may process this data in the USA, protected by the EU-US Data Privacy Framework and Standard Contractual Clauses. The legal basis is your consent (Art. 6(1)(a) GDPR and the applicable ePrivacy rules).

If you click "Decline", the Google tag is not loaded and no tracking cookies are set. We store your choice in your browser for 12 months so we do not ask again. You can change or withdraw your consent at any time with "Cookie settings" at the bottom of the website. Withdrawing does not affect processing that took place before.

7. Your rights

You have the right to:

• access the personal data we hold about you
• have incorrect data corrected
• have your data deleted
• restrict how we use your data
• receive your data in a portable format
• object to processing based on our legitimate interest

To use any of these rights, email admin@konto-n.com. We answer within one month.

You can also complain to the Bulgarian Commission for Personal Data Protection, 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, www.cpdp.bg, or to the data protection authority in your own country.

8. Changes to this policy

We may update this policy when our website or services change. The current version is always available on this page.